ความพึงพอใจของลูกค้า
customer satisfaction
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- 1 customer satisfaction、customer satisfaction level
This phrase refers to how satisfied customers are with a product, service, or overall experience. It is commonly used in business, surveys, and service improvement contexts as “customer satisfaction.”
customer satisfaction、customer satisfaction level
A business-oriented noun phrase for the level of satisfaction customers feel toward a product, service, support, or buying experience.
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วัดความพึงพอใจของลูกค้า wát khwaam phʉŋ phɔɔcay khɔ̌ɔŋ lûuk kháa measure customer satisfaction วัดความพึงพอใจของลูกค้า details
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เพิ่มความพึงพอใจของลูกค้า phə̂əm khwaam phʉŋ phɔɔcay khɔ̌ɔŋ lûuk kháa increase customer satisfaction เพิ่มความพึงพอใจของลูกค้า details
Learning notes
Explanation
ความพึงพอใจของลูกค้า is built from ความ, which forms an abstract noun, พึงพอใจ “to be satisfied,” ของ “of,” and ลูกค้า “customer.” Literally it means “customers’ satisfaction,” but in practice it is often used as a business metric: customer satisfaction with product quality, price, service, support, delivery, or the overall buying experience.
Usage
It is commonly used in company documents, customer surveys, store operations, marketing, customer support, and service improvement. It often appears with verbs such as “measure,” “increase,” “survey,” and “prioritize.”
Caution
It can sound too businesslike in casual face-to-face situations. If you simply want to say that you are satisfied, พอใจ or รู้สึกพอใจ is more natural.
Differences from similar words
1 customer satisfaction synonyms
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ประสบการณ์ของลูกค้า means customer experience and refers to the overall experience a customer has. ความพึงพอใจของลูกค้า focuses specifically on how satisfied the customer is as a result of that experience.